With AI-adapted tools, improved technology-based transcriptions are quick and create documents instantly. In contrast to humans, it can handle a large workload without experiencing burnout or backlogs. Despite this fact, physicians tend to favor human transcription over AI-based services.

The primary reasons why human services continue to be the gold standard and why providers still prefer them over AI-based tools despite their benefits are because

• Clinically important medical terms are easier for humans to understand over background noise.
• Humans are able to switch between speakers, understand medical jargon in the midst of noise, and determine context in a clinical setting, whereas this is challenging for AI, and mistakes could be fatal.
• Errors arise because AI systems frequently provide imprecise interpretations of homophones, abbreviations, etc. For this reason, humans have a high accuracy rate in this area.
• Humans are able to discern whether a speech pause is important or not. As a result, they can format the documents in a clear and grammatically correct way.
• Humans can be held accountable for any errors that occur, giving the provider confidence that there will be none or few. When humans are at the forefront, there is no room for errors caused by software glitches.
• Humans can adapt to various dialects and accents, as well as filter out irrelevant voices, whereas AI struggles to do the same.
• AI documents always require human editing, especially when dealing with rare medical terminology in specific specialties.
• When there are multiple speakers, such as in psychiatric evaluations, humans are able to determine what is important and record only pertinent information.